Support
Need a hand with Expencil — on the web at app.expencil.com or in the Expencil app on your phone? You will reach a real person at the addresses below. Support is available in English and German.
Email:
support@expencil.com — the fastest way to
reach us; we normally reply within one to two business days.
Phone: +49 177 1814305
Operator: Sasan Ebrahimi - Oriexai Solutions, Germany — full provider
details in the Impressum.
Quick answers
- Can't sign in? Use Forgot password — we email you a reset code and you choose a new password right in the app. If a signup confirmation email hasn't arrived, check your spam folder and use the resend button on the confirmation screen.
- Subscriptions & billing. Manage, cancel or get invoices for a Pro subscription any time under Settings → Plan → Manage billing in the web app at app.expencil.com — no email needed. How plans, renewals, refunds and the EU right of withdrawal work is in the Terms of Service, section 7.
- Delete your account. Self-service and immediate — in the app under Settings → Account → Delete account, or without the app on the account deletion page.
- Your data & privacy. What we store, who can see it and how long we keep it is in the Privacy Policy. For a data request under the GDPR, email us from your account's email address.
- How the app works. Common questions — plans and limits, shared spaces vs. groups, currencies, recurring expenses — are answered in the FAQ.
When you write to us
Include the email address of your Expencil account and, for a bug, what you did, what you expected and what happened instead — a screenshot helps. Never send us your password; we will never ask for it.
Found a security issue?
If you believe you have found a vulnerability in Expencil, please email support@expencil.com with “Security” in the subject line and give us a reasonable chance to fix it before disclosing it publicly. We read these reports first.